Product FAQs

Clear answers to common questions about our furniture ranges and OEM/ODM process.

Frequently asked questions

MOQ depends on the product and is confirmed in each quotation. Ready to Ship items on our site come from current factory stock; other products are quoted per project.

We are a furniture manufacturer. Our own workshop is in Shuyang, Jiangsu, China: 15,000 m2 of production space, three production lines and a team of 75 people covering design, production, quality and sales. We have been making furniture since 2017. Panel furniture is our core focus, and selected solid-wood and metal-and-wood projects are also produced in house.

Requirements differ by market and by product. Tell us the destination country and the standard your buyer needs, for example furniture safety, formaldehyde emission or packaging tests, and we will confirm what can be arranged from existing documentation or through third-party testing on a sample. Certificates and testing costs are confirmed per project.

Fumigation normally applies to solid-wood products only. Some destinations, including Australia, New Zealand, Canada, India and the USA, may ask for a certificate on solid-wood shipments; panel furniture is generally exempt. Please confirm the requirement with us by material and destination before the order is placed.

It is handled at our workshop. We apply for the treatment, the customs officer attends on site and the certificate is issued. You only need to tell us that a fumigation certificate is required for your shipment and we take care of the rest.

Share the product reference, target changes, dimensions, and any sketch or photo. We’ll review the request and confirm feasibility and next steps.

A product link or photos, your target size, material and finish preferences, estimated order quantity and timeline. The more specific your brief, the faster we can respond.

Yes, both OEM and ODM enquiries are welcome. Tell us about your project through the contact form and we will discuss the direction with you.

It depends on the product. If the item is already in production or in stock, a smaller trial order can often be arranged; made-to-order items are quoted against a minimum quantity. Tell us the quantity you have in mind and we will confirm what is possible for that item.

In most cases yes, dimensions can usually be adjusted. Products that need a mould or a dedicated fixture, for example some outdoor ranges, take longer and may carry a tooling cost. Send the target dimensions and we will confirm feasibility before quoting.

Yes. Send a sketch, a reference image or a product you like, together with the market you are selling into. We will come back with suggestions on structure, materials, finish and cost so the idea can move into production.

Yes. Send a physical colour sample or a Pantone reference and we will match it. A colour sample is confirmed before bulk production so the result can be checked against the approved reference.

Size and proportions, shape, board or wood species, colour and finish, hardware and internal layout, and packaging or carton marking. Tell us which of these matter for your market and we will confirm what can be changed on that particular product.

Sample requests are handled case by case. Send us the product and your requirements through the contact form, and we will confirm the sample arrangement with you before anything proceeds.

Sample making carries a cost, so a sample fee is charged first. For most projects the fee is credited or refunded against the following bulk order. Please confirm the arrangement with us before the sample is made.

Sample lead time varies with the product and the season, typically a few weeks; we confirm a date when the sample is ordered. Samples are usually sent door to door by DHL or FedEx, and the freight is quoted before dispatch.

We can discuss board materials, edge treatment, metal components, colours and finishes for each product. Exact options are confirmed per product based on the current specification.

It depends on where the furniture will be used, the finish you want and your target price. MDF and particleboard suit painted or melamine-finished panel furniture, plywood is more moisture resistant, and solid wood is chosen where the grain and the feel matter. We can compare the options for your range.

A slight smell on first opening is normal and clears after a short period of ventilation. We use low-odour coatings and allow the finish to cure before packing. If your market has specific emission requirements, tell us and we will confirm what documentation can be supplied.

Common options are melamine or paper foil, UV coating, PU coating and water-based paint. Water-based paint is the most economical and gives a matt or satin surface; UV and PU suit a higher gloss and a harder wearing surface. Nitro-based paint is not recommended because of its smell. We advise per product.

Packaging is discussed per product, for example standard export cartons or mail-order packaging. Final packaging is confirmed in the quotation.

Almost all of our furniture is supplied knock-down, flat-packed, with hardware and assembly instructions. Assembled packing can be discussed for specific projects, but it increases volume and freight cost.

Our mail-order packing is designed for parcel handling: a multi-layer carton, EPE wrapping on each part and foam protection on all six sides, with corner guards added on large or heavy items. Drop testing can be carried out at our workshop on request.

Knock-down cartons, mail-order packing, heat-sealed or PP-bagged parts, and printed cartons or labels carrying your own marking. The packing method is agreed together with the quotation.

Furniture normally moves by sea, either a full container or consolidated LCL, because of the volume involved. Samples and small urgent shipments go by air courier such as DHL or FedEx. We quote the available options with the order.

Lead time and shipping are confirmed in the quotation (PI) for each specific order, so the numbers you receive always match your actual order.

Bank transfer (T/T) and letter of credit (L/C). Other arrangements can be discussed for repeat or larger projects.

A deposit is paid in advance to start production and the balance is settled before shipment or against a copy of the bill of lading. The exact split is agreed in the contract. Our bank details do not change: if you receive a message saying the account has changed, do not pay, and call the number on this website to verify.

Assembly guidance depends on the product and on the instructions packed with your order. Tell us which item you are assembling and we will send the matching document: contact us →

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Explore our complete range of modular furniture, including additional categories, design options and more.

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Answers on this page reflect our current confirmed policies. Project-specific details such as MOQ, lead time and packaging are always confirmed in your quotation.